Question 1

How long does a grooming appointment take?

Accepted Answer

Most full grooms at our Sunbury-on-Thames salon take between two and three hours, depending on your pet's size, breed and the condition of their coat. A small, well-maintained cockapoo is quicker than a heavily matted doodle or a large double-coated breed. We keep the salon calm and limit how many pets are in at once, so we never rush a groom, and we will always call if your dog or cat needs a little longer to stay relaxed and comfortable.

Question 2

How often should my dog be groomed?

Accepted Answer

Most dogs benefit from a full groom every four to eight weeks, with a bath and brush in between. Curly and woolly coats like cockapoos, cavapoos and other doodles are prone to matting and usually need professional grooming every four to six weeks, plus regular brushing at home. Smooth and short-haired breeds can often go a little longer. We will assess your dog's coat in Sunbury and recommend a schedule that keeps it healthy and comfortable.

Question 3

Do you groom cats?

Accepted Answer

Yes. Cat grooming is a specialism of ours and we are one of the few salons in the Sunbury-on-Thames area to offer it. We groom short and long-haired cats, including Ragdolls, Persians and Maine Coons, with de-shedding treatments, careful mat removal, lion trims, hygiene trims and claw trims. Cats need a gentle, patient, low-stress approach. If your cat's coat has matted, please do not cut it at home, as it is easy to nick the skin; bring them to us and we will remove it safely.

Question 4

Do you handle nervous or anxious pets?

Accepted Answer

Absolutely. The whole salon is calm by design: we limit the number of pets in at any one time, keep noise to a minimum, and never rush. For nervous dogs, anxious rescues, elderly pets and puppies, we go at their pace and build trust gradually, sometimes over a few shorter visits. Our team is City and Guilds advanced-trained and made up of Pet Industry Federation members, so welfare always comes first. Tell us about any anxieties or medical needs when you book and we will plan the visit around them.

Question 5

What products do you use?

Accepted Answer

We only use natural, cruelty-free products that are kind to skin and coat. Our core ranges are Wildwash and Precious Pets, both made with naturally derived ingredients and pure essential oils, and free from sulphates and parabens. Because coat health is at the heart of what we do, we match the shampoo and conditioner to your pet's coat type and any skin sensitivities. If your dog or cat has allergies or a condition your vet is managing, let us know and we will tailor the products accordingly.

Question 6

Do you offer puppy grooming?

Accepted Answer

Yes. Our puppy first grooms are a gentle, four-session introduction that gradually familiarises your puppy with the sights, sounds and sensations of the salon, from the bath and dryer to the clippers and being handled, without ever overwhelming them. Early, positive experiences make a big difference to how relaxed your dog will be about grooming for life. We usually recommend booking the first session once vaccinations are complete. Call us in Sunbury and we will talk you through it.

Question 7

What is ultrasonic teeth cleaning?

Accepted Answer

Ultrasonic teeth cleaning is a gentle, natural way to clean your pet's teeth with no scraping, no brushing and no anaesthetic. We use the Emmi-Pet system, which sends millions of ultrasonic waves a minute through a special toothpaste, creating tiny micro-bubbles that lift plaque and bacteria from the teeth and below the gum line. There is no noise, vibration or scrubbing, which makes it ideal even for nervous pets. It can freshen breath, reduce tartar and support healthy gums. Add it to any groom or book it on its own at our Sunbury salon.

Question 8

Which areas do you cover?

Accepted Answer

We are based on Thames Street in the heart of Sunbury-on-Thames and welcome dogs and cats from across the wider Spelthorne and Surrey region. As well as Lower Sunbury and Sunbury Cross, we regularly groom pets from Shepperton, Halliford, Charlton, Walton-on-Thames, Hampton, Ashford, Feltham, Littleton, Laleham, Staines and Weybridge. Many of our regulars travel a little further for our coat-health approach and specialist services like cat grooming and ultrasonic teeth cleaning.

Question 9

How do I book a grooming appointment?

Accepted Answer

Call us on 01932 988463, email info@groominggorgeous.com, or send an enquiry through our contact page. We are at 14a Thames Street, Sunbury-on-Thames, TW16 5QP, open Tuesday to Saturday, 9am to 5pm (closed Sunday and Monday). As an award-winning salon we get booked up, especially around weekends and school holidays, so we recommend getting in touch a couple of weeks ahead for full grooms. Nail clipping is available as a quick walk-in service during opening hours.

FREQUENTLY ASKED QUESTIONS · SUNBURY-ON-THAMES

Everything you need to know about Dog & Cat grooming in Sunbury-on-Thames

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FREQUENTLY ASKED QUESTIONS · SUNBURY-ON-THAMES

Everything you need to know about Dog & Cat grooming in Sunbury-on-Thames

How do I book an appointment?

How far in advance should I book?

Does my dog need to be vaccinated before grooming?

How often should my dog be groomed?

What's included in a full groom?

My dog's coat is matted, what will you do?

Do you groom nervous, anxious or elderly dogs?

My cat is badly matted, can you help?

Do you sedate cats for grooming?

Which cat breeds do you groom?

What does your puppy first groom involve?

What is ultrasonic teeth cleaning, and is it safe?

What facials and coat treatments do you offer?

How much does grooming cost?

Do I need an appointment, or can I walk in?

Where are you based, and is there parking?

How can I prepare my pet for their first visit?

What's the difference between a full groom and a bath and brush?

Which dog breeds do you groom?

Will you shave my double-coated dog?

Do cats really need professional grooming?

How often should my cat be groomed?

What is a lion trim for cats?

What age can my puppy have its first groom?

How do I prepare my puppy for their first visit?

Does ultrasonic teeth cleaning replace a vet dental?

Do you offer nail clipping, ear cleaning and other add-ons?

What products do you use, and are they suitable for sensitive skin or allergies?

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